Refund policy

Return & After-Sales Policy

At HOLA AMIGA, customer satisfaction is our top priority. We proudly offer an easy after-sales policy with no need to return products.

AFTER-SALES SERVICE

We provide unconditional refunds or reshipments under the following circumstances:

  • Quality Issues:
    If your item has a manufacturing defect or quality problem during the warranty period.

  • Lost Packages:
    If your package is lost during shipping.

  • Customs Clearance Failure:
    If your order cannot clear customs and is returned or destroyed.

Please Note:

  • We do not accept physical returns under any circumstances.

  • Requests must be submitted with clear photo or video evidence (for quality issues) or a tracking record (for lost/customs issues).

WARRANTY PERIOD

The warranty period for quality-related issues is 14 days. Please contact us if you have questions about your order’s warranty eligibility.

HOW TO REQUEST A REFUND OR RESHIPMENT

Please email [your email address] within [X] days of delivery or tracking update with the following:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos (if applicable)

Our support team will review your case and process your refund or reshipment promptly.

HOLA AMIGA

Thank you for trusting us!